Free WordPress Plugin

NanoSupport

Version 0.3.4

File Size: 312 KB

Details

NanoSupport is our first plugin that is hosted in WordPress Plugin repository. It’s made to let you create a fully featured Support Center within your WordPress environment without any third party dependency, and the plugin is completely FREE.

Description

Create a fully featured Support Center within your WordPress environment without any third party software, for completely FREE of cost.

No 3rd party support ticketing system required, no external site/api dependency, simply create your own fully featured Support Center within your WordPress environment, and take your support into the next level.

What is it?

The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a managable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin.

Screenshots

Features

  • OnActivation setup
  • Smart templating for nice theme support
  • Smartly designed Support Center
  • Completely Private ticketing
  • Ticket submission with registration
  • Ticket submission with login (Beta Feature)
  • Auto generate user account’s username on ticket submission (if chosen)
  • Auto generate user account’s password on ticket submission (if chosen)
  • Knowledgebase (optional)
  • Knowledgebase content categories
  • Ticket departments
  • Default ticket department ‘Support’
  • Make agent from registered users
  • Assign ticket to an agent
  • Change ticket status (Pending, Open, Under Inspection, Solved)
  • Set support priority (Low, Medium, High, Critical)
  • Reply ticket from admin panel
  • Reply ticket from front end
  • ReOpen closed ticket

  • Internal Notes in-between support teams
  • Shortcode-enabled pages (installed on Plugin activation)
  • Settings page (Settings API)
  • Support Seeker user role and privileges
  • Dashboard widget with current status
  • Dashboard widget with recent activity
  • Dashboard widget with personal status for Agents
  • Dashboard widget with necessary instruction and links for Support Seekers
  • Add ticket on behalf of other user (admin end)
  • Customizable Email template
  • Email notification to admins on new ticket submission
  • Email notification to Support Seeker on account creation on ticket submission
  • Email notification to Support Seeker on ticket reply
  • Email notification to Support Agent on ticket reply
  • NanoSupport page-to-page navigation and pagewise notices
  • Complete data deletion on uninstallation (if chosen)
  • 100% Translation-ready
  • Fully responsive and Mobile devices friendly
  • Clean and well commented code

Version History

See the Changelog